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Resumen:
Last year’s deregulation of the financial services industry changed the competitive pressures on banks, brokerages, and insurance
companies. Firms in this industry have been forced to expand and reorganize their offerings around the customer rather than
around products. This makes a perfect case for (...)
Extracto del documento de
crm research for car industry:
Last year’s deregulation of the financial services industry changed the competitive pressures on banks, brokerages, and insurance
companies. Firm...
Publicado en:
2000-11-02
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Resumen:
Founded in 1990, RTI Software is an Illinois CRM application provider with a feature- rich Enterprise solution targeting
the software and hardware industry and expanding to other industries with similar requirements in service, helpdesk, sales
and marketing. Recently TEC interviewed Michel P.Mallen, RTI (...)
Extracto del documento de
crm research for car industry:
Founded in 1990, RTI Software is an Illinois CRM application provider with a feature- rich Enterprise solution targeting the
software and hardware...
Publicado en:
2003-08-15
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Resumen:
On April 12, Industrial & Financial Systems, IFS AB announced the signing of a definitive agreement for Pivotal Corporation
to acquire its division Exactium Ltd. The agreement also launches a global alliance between IFS and Pivotal that will result
in Pivotal's sell-side eBusiness solutions being integra (...)
Extracto del documento de
crm research for car industry:
On April 12, Industrial & Financial Systems, IFS AB announced the signing of a definitive agreement for Pivotal Corporation
to acquire its divisio...
Publicado en:
2000-05-16
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Resumen:
Customer relationship management is a sophisticated set of customer-facing tools; however, its technology has outpaced the
management strategy used to implement it. Moreover, murky definitions and objectives have caused varying degrees of success
and failure to emerge from the same initiative. Clearly de (...)
Extracto del documento de
crm research for car industry:
Customer relationship management is a sophisticated set of customer-facing tools; however, its technology has outpaced the
management strategy use...
Publicado en:
2004-10-21
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Resumen:
Solomon Software Inc., a leading provider of mid-market financial and business management systems, and SalesLogix, a leading
provider of electronic customer relationship management (eCRM), have signed a five-year, multi-million dollar OEM software
arrangement. (...)
Extracto del documento de
crm research for car industry:
Solomon Software Inc., a leading provider of mid-market financial and business management systems, and SalesLogix, a leading
provider of electroni...
Publicado en:
2000-04-28
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Resumen:
Social networking has collided with customer relationship management, and it's turning the relationship between businesses
and their customers upside down. Today, businesses are using social networking sites like Facebook and MySpace or, as is the
case with Procter & Gamble, developing their own social n (...)
Extracto del documento de
crm research for car industry:
Social networking has collided with customer relationship management, and it's turning the relationship between businesses
and their customers ups...
Publicado en:
2007-10-24
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Resumen:
Finding out the true facts about what makes CRM tick and how fast it circles the ROI clock—if it indeed reaches ROI-has long
frustrated potential CRM implementers looking for answers. And getting good answers really matters, because their only alternative
to being forewarned may be leaping into enterpr (...)
Extracto del documento de
crm research for car industry:
Finding out the true facts about what makes CRM tick and how fast it circles the ROI clock—if it indeed reaches ROI-has long
frustrated potential ...
Publicado en:
2003-02-15
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Resumen:
ERP vendors promise products linking to financial and manufacturing systems (which logically, is currently the vendor's own
system) and include collaborative SRM and PLM capabilities and links to CRM systems. JDA and others must simplify their integration
framework strategies and JDA must focus on data s (...)
Extracto del documento de
crm research for car industry:
ERP vendors promise products linking to financial and manufacturing systems (which logically, is currently the vendor's
own system) and include co...
Publicado en:
2005-01-03
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Resumen:
A customer relationship management (CRM) system's potential can be lost if the chief executive officer (CEO) doesn't play
a continuous role in its implementation—especially when it comes to pain management, the operational relevance of CRM, and
potential impediments. (...)
Extracto del documento de
crm research for car industry:
A customer relationship management (CRM) system's potential can be lost if the chief executive officer (CEO) doesn't
play a continuous role in its...
Publicado en:
2006-11-24
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Resumen:
Will the long awaited Siebel 7 product release help the until recently undisputed CRM leader withstand the pressure from
ERP giants – SAP, Oracle and PeopleSoft? (...)
Extracto del documento de
crm research for car industry:
Will the long awaited Siebel 7 product release help the until recently undisputed CRM leader withstand the pressure from ERP
giants – SAP, Oracle ...
Publicado en:
2001-12-28
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Resumen:
Despite the logic behind combining customer relationship management (CRM) and business intelligence (BI) elements, the implementation
of marketing automation (MA) has been stunted by slow markets, and pessimistic investors. Vendors in CRM and BI are building
alliances in order to gain market share and il (...)
Extracto del documento de
crm research for car industry:
Despite the logic behind combining customer relationship management (CRM) and business intelligence (BI) elements, the implementation
of marketing...
Publicado en:
2005-08-17
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Resumen:
IFS needs to bolster its brand awareness, and let the world know that they are, in fact, a real contender in the Collaborative
Commerce space. Once companies get IFS in-house and get to touch and feel it - to really understand its user interface and
ease of use advantages over many of its rivals - it oft (...)
Extracto del documento de
crm research for car industry:
IFS needs to bolster its brand awareness, and let the world know that they are, in fact, a real contender in the Collaborative
Commerce space. Onc...
Publicado en:
2001-10-24
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Resumen:
The new metrics of customer profitability, lifetime value, and wallet share are needed to supplement the traditional metrics
of market share and penetration. Typical functional components of marketing automation include customer data cleansing and
analysis tools, and campaign management systems. (...)
Extracto del documento de
crm research for car industry:
The new metrics of customer profitability, lifetime value, and wallet share are needed to supplement the traditional metrics
of market share and p...
Publicado en:
2005-08-16
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Resumen:
Cincom’s latest CRM product release offers a compelling value proposition for many ‘to order’ manufacturing enterprises.
While it is a product that may raise the bar in its target markets, the competitive offering is not exactly a pushover. (...)
Extracto del documento de
crm research for car industry:
Cincom’s latest CRM product release offers a compelling value proposition for many ‘to order’ manufacturing enterprises. While
it is a product tha...
Publicado en:
2002-11-26
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Resumen:
PeopleSoft has risen from its relatively humble origins in the Human Resource Management Systems (HRMS) arena, its sole focus
as it begun life in 1987. Over the course of a decade or so, it added Supply Chain Management and Financials to its list
of application offerings. In the last few years, in the (...)
Extracto del documento de
crm research for car industry:
PeopleSoft has risen from its relatively humble origins in the Human Resource Management Systems (HRMS) arena, its sole focus
as it begun life in ...
Publicado en:
2001-11-26
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Resumen:
Geac Computer Corporation Limited announced its financial results for the third quarter and nine months ended January 31,
2000. Geac also announced it has acquired RunTime, the Denmark-based e-Customer Relationship Management (eCRM) solutions provider
to the apparel, footwear, and textile industries. (...)
Extracto del documento de
crm research for car industry:
Geac Computer Corporation Limited announced its financial results for the third quarter and nine months ended January 31,
2000. Geac also announce...
Publicado en:
2000-04-20
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Resumen:
Why has it been so difficult for CRM point solution providers to even find a white knight, which has not generally been the
case with even ancient ERP products? Could it be that while the traditional introspective mind-set of ERP becomes history,
its functionality remains critical and CRM is being absorb (...)
Extracto del documento de
crm research for car industry:
Why has it been so difficult for CRM point solution providers to even find a white knight, which has not generally been the
case with even ancient...
Publicado en:
2003-03-28
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Resumen:
In May, Access Commerce, a French CRM vendor, announced the opening of its first USA office in San Diego, California. During
Explore 2000, QAD’s annual user conference, Access Commerce announced the release of eCameleon for MFG/PRO. (...)
Extracto del documento de
crm research for car industry:
In May, Access Commerce, a French CRM vendor, announced the opening of its first USA office in San Diego, California. During
Explore 2000, QAD’s a...
Publicado en:
2000-07-05
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Resumen:
CRM. C.R.M. itself is an acronym, standing for Customer Relationship Management. This is part three of a three-part article
to provide explanation and meaning for most of the common CRM phraseology. Here, in alphabetical order, we continue the Lexicon
of CRM (...)
Extracto del documento de
crm research for car industry:
CRM. CRM itself is an acronym, standing for Customer Relationship Management. This is part three of a three-part article to
provide explanati...
Publicado en:
2001-11-02
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Resumen:
The customer relationship management (CRM) market is changing. Over half the market is served by small vendors. Fully integrated
business suites like NetSuite standalone solutions like salesforce.com, are heeding the demand for software as a service,
but they are approaching the market with very differen (...)
Extracto del documento de
crm research for car industry:
The customer relationship management (CRM) market is changing. Over half the market is served by small vendors. Fully integrated
business suites l...
Publicado en:
2005-12-06