Abstract: Today's usage of Decision Support Systems (DSS), combined with vetted CRM knowledge bases, allows organizations to save time and money, achieving better and more reliable/fully-documented decisions, a quantum improvement over the widely-used subjective process of selecting complex enterprise software...

Abstract: This is an examination of EMR Innovations' ProcessPro ERP solution. Companies can begin determining if it is worthwhile to pursue a relationship with EMR Innovations by considering the selection criteria which are most supported by the vendor. We ask the question, all things being equal, which modules are the most complete in their contribution to the product's functionality.

Abstract: This is an examination of Metasystems ERP solution. Companies can begin determining if it is worthwhile to pursue a relationship with Metasystems by considering selection criteria, which are most supported by the vendor. We ask the question, all things being equal, which modules contribute the most to the product's functionality.

Abstract: Aligning information technology (IT) with corporate strategy is key to maximizing the business impact of IT investments. Tree Top's structured process of reviewing proposed IT investments will allow an enterprise to understand this alignment, and prioritize investments.

Abstract: This is an examination of Pronto Software's ERP solution. By looking at how areas where the Pronto product fulfills a large portion of selection criteria, companies can determine if it is worthwhile to pursue a relationship with Pronto. We ask the question, all things being equal, which modules contribute the most to the product's functionality.

Abstract: E-discovery is the extension of the discovery process to include identifying, preserving, collecting, reviewing, and analyzing electronically stored information. Today, it represents 35 percent of the total cost of litigation. Companies that fail to produce e-mail in a timely manner face paying fines and other risks. Learn how you can develop an e-discovery plan to better manage your electronic data discovery processes.

Abstract: Unfortunately, electronic documents are rarely categorized based on records management standards or retention policies. Organizations facing numerous claims, litigations, government investigations, or audits realize that identifying, locating, and reviewing electronic data is time-consuming and costly. A solution that helps archive and search for your vital electronic data can also ease your efforts to comply. Learn more.

Abstract: For dried fruit producer Sunsweet, a spreadsheet-based planning system just wasn’t working. After reviewing several solutions, Sunsweet selected the Zemeter supply chain planning suite to eliminate the repetitive work involved in spreadsheet management. Zemeter’s accurate forecasting and planning process ended up saving Sunsweet money by increasing production line efficiency and reducing overruns by 18 percent.

Abstract: Keeping track of your key business indicators is the difference between a thriving business concern and a business on life support. But even with this knowledge, one-third of chief executive officers (CEOs) feel they don’t spend enough time reviewing financial and operating numbers. But is spending more time agonizing over piles of data really the best solution?

Abstract: When Dynamic Host Configuration Protocol (DHCP) was created, the Internet was still mainly a vehicle for scientific collaboration. Indeed, the need for security has grown out of the increased use of the Internet as a commercial medium. That’s why new DHCP issues have come to the forefront that were simply not explored in the early days of the Internet.

Abstract: In the automotive industry, purchasing has become a critical business component. Some experts estimate that a 4 percent reduction in sourcing costs can add as much to profits as a 10 percent increase in sales. With intense global competition putting constant pressure on vehicle prices, many companies see improved sourcing and procurement as key to increasing margins, profits, and competitiveness.

Abstract: St. Marys Paper Ltd. is a pulp and paper mill located in Sault Ste. Marie, Ontario (Canada). In 1989, it implemented a CHAMPS computerized maintenance management system (CMMS) to help reduce costs and improve efficiencies. In 1998, St. Marys decided to investigate potential vendors for a maintenance system upgrade. After reviewing several vendors, the mill again turned to CHAMPS.

Abstract: The global automotive and wholesale distribution industry moves more than 50 million motor vehicles from factory floor to dealer to customer every year. Companies that operate in this market sector perform a difficult balancing act between the vehicle makers on the one side and the dealers and the consumers on the other. However by leveraging IT strategies, their goals are attainable.

Abstract: Inventory optimization is a proven vehicle to gain competitive value through reduced inventory, freed-up working capital, and improved service levels. But leading the inventory innovation initiative in your organization requires more than an understanding of its enormous cost savings and customer service improvements. Discover the six most common factors that can make or break your inventory optimization projects.

Abstract: Electronic discovery, or e-discovery, is the process of identifying, collecting, filtering, searching, de-duplicating, reviewing, and potentially producing electronically stored information that relates to pending or anticipated litigation. Some particular characteristics of e-discovery need to be considered when developing search solutions. Find out what they are, as well as the truth about the effectiveness of keywords.

Abstract: An unsettled economy needs a different approach to managing revenues. Companies must identify their most profitable customers and the most effective marketing and sales vehicle for reaching them—with a shrinking budget. And shifts in customer spending demand a fresh look at the value proposition of your current products and services. Find out how you can stay close to your customers as their needs change.

Abstract: Investing in a customer relationship management (CRM) system can increase sales productivity and represent an addition to, not a subtraction from, your company’s bottom line. But a return on investment (ROI) from CRM software depends on whether you’ve identified strategies that leverage the CRM system’s sales productivity. Find out how to formulate CRM strategies before you choose a CRM solution, and compare CRM products.

Abstract: Hearing confusing messages from your customer resource management (CRM) and enterprise resource planning (ERP) vendors? You may be dealing with dozens of software vendors and system integrators, each one praising the benefits of his solution. Among these proposals, one claims not only to efficiently manage the entire customer life cycle, but also to take full advantage of your previous technology investments. Your incumbent ERP system vendor also has a CRM solution, and praises the benefits of the tight integration of both systems. The question then is, how do you know whether this solution is the best for you? Request your copy of Integrating CRM with ERP compliments of Baseline Consulting. The report gives you the criteria to use when formulating your strategy of integrating CRM with ERP, best practices of CRM implementation, dealing with ERP integration, and how to integrate CRM with ERP impacts the value chain.

Abstract: Customer relationship management (CRM) is rapidly morphing from a customer management model to one of customer engagement. Social networks, podcasts, blogs, and wikis are enabling customers to become advocates, and not simply the targets they were in the traditional CRM process. The same techniques are also being used within the CRM industry itself to create a content-rich, social media environment for CRM professionals. Find out what these sweeping changes mean to businesses and CRM professionals alike, as TEC's director of research Wayne Thompson sits down with Paul Greenberg and Bruce Culbert of BPT Partners, a leading CRM consulting firm.