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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 customer relationship management consultant for auto parts


Supplier Relationship Management: Benefits and Challenges
Properly implemented supplier relationship management solutions can help companies overcome some of today's business challenges by allowing them to restructure

customer relationship management consultant for auto parts  to the development of customer relationship management (CRM) tools, and back-office support strategies have helped develop enterprise resource planning (ERP). Other examples of integrated applications include electronic data interchange (EDI); manufacturing execution system (MES); computer aided design / computer aided manufacturing (CAD/CAM); Just-in-Time (JIT); vendor managed inventory (VMI); and warehouse management system (WMS). Finally, integrating suppliers' information systems beyond the EDI type

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Customer Relationship Management (CRM)

Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they are phone, mail, Web, or field. The company can then use this data for specific business purposes, marketing, service, support or sales while concentrating on a customer centric approach rather than a product centric. Customer relationship management defines methodologies, strategies, software, and other web-based capabilities that help an enterprise organize and manage customer relationships. Customer relationship management applications are front-end tools designed to facilitate the capture, consolidation, analysis, and enterprise-wide dissemination of data from existing and potential customers. This process occurs throughout the marketing, sales, and service stages, with the objective of better understanding one’s customers and anticipating their interest in an enterprise’s products or services. 

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Documents related to » customer relationship management consultant for auto parts

Manufacturing Environments and Integration with Other Functions


This continues a reprint of the summary chapter from the book Managing Your Supply Chain Using Microsoft Navision by Dr. Scott Hamilton.

customer relationship management consultant for auto parts  such as a third-party customer relationship management (CRM) application. Illustrations of integrated functionality include the following: Contact interactions reflecting supply chain activities . The system automatically records contact interactions involving sales and purchase documents. For example, an interaction may represent sending a document for a sales quote or invoice, or a purchase quote or order. Each document is treated as an interaction. Contact interactions reflecting outgoing calls, Read More

Evolutionary Technologies Does EAI (Always Did, We Just Didn’t Call It That)


Evolutionary Technologies (ETI) has announced the newest release of their flagship product, ETI•EXTRACT Tool Suite Release 4.2. ETI·Extract has long been well known as an ETL (extract/transform/load) tool, only recently have companies begun to realize that data extraction and consolidation are key underpinnings for EAI efforts, proven by the fact that ETI’s year-over-year Q4 revenue in the Americas increased by 20%.

customer relationship management consultant for auto parts  enabling e-business and CRM (customer relationship management) initiatives, among others. The number of vendors now involved in this market either directly or tangentially has exploded, and it is becoming difficult for vendors to differentiate themselves in this confusing market. One approach, taken by vendors such as ETI, is to concentrate on one thing (ETL), do it extremely well, and make sure their market message reflects that goal. We believe that this is a powerful approach since many EAI vendors Read More

What's Ahead for Users on the Enterprise Infrastructure Battlefront?


The battle between Oracle, Microsoft, SAP, and IBM goes far beyond applications -- it goes right into the technology stack or the enterprise infrastructure. As a result, these vendors are drilling down deeper to compete with each other.

customer relationship management consultant for auto parts  budgeting and control, BI, customer relationship management (CRM) and proposal automation, employee time and expense, HR management, procurement and materials management, and project management. The plan is open until December 31, 2005 and will likely drive immediate savings for customers by offering 30 percent off the cost of the software platform and free maintenance support for a full year, upon signing. In addition to implementing best-of-breed, project-based accounting applications via the Deltek Read More

Sales and Operations Planning Part Three: Game Plan Guidelines


Effective game plans lead to improved firm performance and bottom line results. Metrics include reductions in stock-outs, delivery lead-time, missed shipments, partial shipments, expediting efforts, and improvements in customer service. This is an excerpt from the book Managing Your Supply Chain Using Microsoft Navision.

customer relationship management consultant for auto parts  efforts, and improvements in customer service. The lack of effective game plans is typically cited as a leading cause of poor system implementation. The following guidelines provide suggestions for improving the effectiveness of sales and operations planning (S&OP) game plans. Minimum Planning Horizon for Each Game Plan . A saleable item's cumulative lead-time represents the minimum horizon for a game plan. Additional visibility of six to twelve months is recommended. Reviewing and Updating Game Plans . Read More

Facilitating Compliance and Intelligent Information Management with Effective Database Management


Data breach is a very real problem in business today. Every day, organizations store massive amounts of data inside database tables—data ranging from credit card transactions to product inventories. This valuable information is what runs the business. In order to protect this data and stay on top of compliance, an enterprise data management solution that respects information privacy regulations should be considered.

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IBS Enterprise7 for Enterprise Resource Planning for Distribution Certification Report


The IBS product Enterprise7 is now TEC Certified for online evaluation of enterprise resource planning (ERP) solutions for distribution in the ERP Evaluation Center. The certification seal is a valuable indicator for organizations relying on the integrity of TEC research for assistance with their software selection projects. Download this report for product highlights, competitive analysis, product analysis, and in-depth analyst commentary.

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Charting a Better Course for Your Business: Eight Rules for Investing in a New Accounting System


A good financial and accounting system should propel your business forward. It should give you the specific insights you need to spot the storms ahead, help you maximize resources with streamlined processes, and be nimble enough to help you navigate the changing currents of today’s business environment. Download this white paper to make sure you have the facts straight about what to look for—and what to look out for.

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ERP for Small and Midsized Companies: Time for a Decision


Until recently, enterprise resource planning (ERP) software was rarely considered for use in smaller firms, as core benefits—better business management via coordinated, standardized information and analysis—were often outweighed by costs and complexities of ERP systems. A variety of options have emerged to overcome concerns of the past. Read on the key considerations in an ERP decision and critical implementation factors.

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Ramco Enterprise Process Manufacturing for ERP for Process Manufacturing Certification Report


Ramco Enterprise Process Manufacturing is TEC Certified for online evaluation enterprise resource planning (ERP) for process manufacturing solutions in the ERP Evaluation Center. The certification seal is a valuable indicator for organizations relying on the integrity of TEC research for assistance with their software selection projects. Download this report for product highlights, competitive analysis, and in-depth analyst commentary.

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IFS Applications (version 8.0) for ERP for the Mining Industry Certification Report


IFS Applications (v. 8.0) is TEC Certified for online evaluation of enterprise resource planning (ERP) solutions for the mining industry in the ERP Evaluation Center. The certification seal is a valuable indicator for organizations relying on the integrity of TEC research for assistance with their software selection projects. Download this report for product highlights, competitive analysis, product analysis, and in-depth analyst commentary.

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Microsoft Dynamics GP 10.0 for ERP for Mixed-mode Manufacturing Certification Report


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Client processes and risk control contextualization can be greatly improved through investigation process design, process execution, and file management issues. Learn how BPS Server uses process templating concepts, separates fact management activities, and uses COSO centric mechanisms to accomplish this. This the second part to Risk, Risk Mitigation, and Functional Requirements in Dynamic Compliance Environments. This is part two of a two part white paper. Part One Risk Mitigation and Functional Requirements in Dynamic Compliance Environments.

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Sage 100 Standard ERP (v. 4.5) for ERP for Services Certification Report


Sage 100 Standard ERP (formerly Sage ERP MAS 90), v. 4.5, is TEC Certified for online evaluation of enterprise resource planning (ERP) solutions for services in the ERP Evaluation Center. The certification seal is a valuable indicator for organizations relying on the integrity of TEC research for assistance with their software selection projects. Download this report for product highlights, competitive analysis, product analysis, and in-depth analyst commentary.

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