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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 customer relationship management package for motor vehicle


Demand Planning: Optimizing Operations across the Supply Chain
Demand planning applications can help manufacturers establish baseline sales forecasts and perform analysis to improve resource usage. They can also help

customer relationship management package for motor vehicle  planning systems (ERP) or customer relationship management (CRM) have received in recent years. But that's not to say it isn't a sore spot for many in the manufacturing and distribution communities. When I speak in front of industry groups and ask how many people are happy with their sales forecasts, I don't see any hands at all, says John Pavain, president of Norwalk, Connecticut'based MaxQ Technology, a developer of demand management systems and a Microsoft® partner. Demand planning is an area that

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Customer Relationship Management (CRM)

Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they are phone, mail, Web, or field. The company can then use this data for specific business purposes, marketing, service, support or sales while concentrating on a customer centric approach rather than a product centric. Customer relationship management defines methodologies, strategies, software, and other web-based capabilities that help an enterprise organize and manage customer relationships. Customer relationship management applications are front-end tools designed to facilitate the capture, consolidation, analysis, and enterprise-wide dissemination of data from existing and potential customers. This process occurs throughout the marketing, sales, and service stages, with the objective of better understanding one’s customers and anticipating their interest in an enterprise’s products or services. 

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